Refund Policy
General Policy
All sales are final. Due to the nature of research materials and our inability to verify the integrity, storage conditions, or chain of custody of returned products, we do not accept returns or offer refunds except in the limited circumstances described below.
This policy is a condition of every purchase made through meimx.com and is incorporated into our Terms of Service.
Exceptions
We may, at our sole discretion, issue a refund or replacement in the following circumstances:
1. Damaged in Transit
If your order arrives with visible damage to the product or packaging that has compromised the product:
- Reporting window: You must contact us within seventy-two (72) hours of delivery.
- Required documentation: Photographs of the damaged outer packaging, inner packaging, and product. Do not discard any packaging materials until your claim is resolved.
- Resolution: We will review the evidence and, at our sole discretion, ship a replacement product or issue a refund to the original payment method.
2. Incorrect Product
If you receive a product that is different from what you ordered:
- Reporting window: You must contact us within seventy-two (72) hours of delivery.
- Required documentation: Photograph of the product received, including the label, alongside your order confirmation showing the product ordered.
- Resolution: We will arrange to ship the correct product or issue a refund at our sole discretion. We may request the return of the incorrect product at our expense before processing the replacement.
3. Defective Product
If a product does not meet the specifications stated on its Certificate of Analysis (COA) — for example, purity falls below the stated percentage:
- Reporting window: You must contact us within thirty (30) days of delivery.
- Required documentation: Third-party laboratory analysis results demonstrating the defect, along with your order number and the original COA provided with the product. The third-party lab must be an independent, accredited testing facility.
- Resolution: We will review the submitted analysis, compare it against our internal records, and at our sole discretion, provide a replacement product or issue a refund. We reserve the right to request the return of the product for independent verification.
What Is NOT Eligible for Refund
We do not issue refunds, credits, or replacements for:
- Change of mind — You no longer want the product after purchase.
- Incorrect ordering — You ordered the wrong product, quantity, or variant.
- Dissatisfaction with research results — Product performance in any research application is outside our control and is not grounds for a refund.
- Products that have been opened, reconstituted, or partially used — except for defective product claims supported by third-party testing as described above.
- Orders not reported within the applicable time windows specified above (72 hours for damage/incorrect items; 30 days for defects).
- Claims without required documentation — photographs and/or third-party analysis are mandatory.
- Price adjustments — We do not offer retroactive refunds or credits if the price of a product changes after your purchase.
- Packages marked as delivered by the carrier — Claims for non-receipt of packages with confirmed delivery status must be filed with the shipping carrier (see our Shipping Policy).
How to Submit a Claim
To initiate a refund or replacement claim:
- Email us at: support@pepticore.net
- Include the following:
- Your order number
- A clear description of the issue
- Photographs or documentation as specified above
- Your preferred resolution (replacement or refund)
We will acknowledge your claim within one (1) business day and provide a resolution within five (5) business days of receiving all required documentation.
Refund Processing
Approved refunds will be issued to the original payment method used for the purchase. Please allow up to ten (10) business days for the refund to appear on your statement after approval. Original shipping charges are non-refundable unless the claim relates to an error on our part (incorrect product shipped).
Chargebacks
We encourage you to contact us directly at support@pepticore.net before initiating a chargeback with your payment provider. We will work in good faith to resolve any legitimate issue promptly. Filing a chargeback without first contacting us may result in delays in resolution and may affect your ability to place future orders.
We reserve the right to dispute any chargeback we believe to be unwarranted and to provide transaction records, delivery confirmation, consent records, and other documentation to the payment provider.
Questions
For questions about this Refund Policy, please contact us at:
Email: support@pepticore.net
Hours: Monday – Friday, 9:00 AM – 5:00 PM MT
For complete terms governing purchases, please refer to our Terms of Service.