Shipping Policy
Shipping Territory
We currently ship to addresses within the United States only. We do not offer international shipping at this time. Orders placed with international shipping addresses will be canceled and refunded to the original payment method.
Order Processing
Orders are processed Monday through Friday, excluding federal holidays. Orders placed before 12:00 PM Mountain Time (MT) on a business day are typically processed and shipped within one (1) to two (2) business days. Orders placed after 12:00 PM MT, on weekends, or on holidays will be processed on the next business day.
During periods of high demand, processing times may be extended. We will make reasonable efforts to notify you of any significant delays.
Shipping Carriers and Methods
We ship via USPS, UPS, and FedEx. Available shipping methods and rates are displayed at checkout based on your shipping address and order contents. Options may include:
- Standard Shipping — Estimated 3–7 business days after processing
- Expedited Shipping — Estimated 2–3 business days after processing (where available)
- Priority/Overnight Shipping — Estimated 1–2 business days after processing (where available)
All delivery timeframes are estimates provided by the carrier and are not guaranteed by Pepticore LLC d/b/a MEIMX. Actual delivery times may vary based on carrier performance, destination, weather, and other factors beyond our control.
Order Tracking
Once your order ships, you will receive a shipping confirmation email containing your tracking number and a link to track your package. If you do not receive a shipping confirmation within three (3) business days of placing your order, please contact us at support@pepticore.net with your order number.
Risk of Loss
Title and risk of loss for all products pass to you upon our delivery of the product to the shipping carrier. Pepticore LLC d/b/a PeptidesEuro is not responsible for any loss, theft, damage, or delay that occurs after the package has been tendered to the carrier. Once the carrier has possession of the package, any claims for loss or damage must be filed directly with the carrier unless the package is visibly damaged upon delivery (see Damaged Packages below).
Shipping Address Accuracy
You are solely responsible for providing a complete and accurate shipping address at checkout. We are not responsible for orders shipped to incorrect, incomplete, or outdated addresses provided by the Customer.
If a package is returned to us due to an incorrect address, you may request re-shipment by contacting support@pepticore.net. Re-shipment will be subject to additional shipping charges at the applicable rate.
Damaged Packages
If your package arrives with visible external damage:
- Document the damage immediately. Take photographs of the damaged outer packaging and any damaged contents before discarding any packaging materials.
- Contact us within seventy-two (72) hours of delivery at support@pepticore.net with your order number, a description of the damage, and photographs.
- We will review your claim and, at our sole discretion, arrange a replacement shipment or issue a refund in accordance with our Refund Policy.
Do not refuse delivery of a visibly damaged package unless the carrier provides you with a damage notation on the delivery receipt. Refusing delivery without documentation may delay or prevent your claim.
Lost Packages
If your tracking information shows your package as delivered but you have not received it:
- Check with household members, neighbors, and your building's mail or package room.
- Wait twenty-four (24) hours, as carriers sometimes mark packages as delivered before final delivery.
- Contact the carrier directly to initiate a trace or investigation using your tracking number.
- If the package remains unlocated after the carrier investigation, contact us at support@pepticore.net. We will work with you on a case-by-case basis, but we are not liable for packages marked as delivered by the carrier.
If tracking shows no delivery and the package appears lost in transit, contact us at support@pepticore.net with your order number. We will coordinate with the carrier and, at our sole discretion, arrange a replacement shipment or issue a refund.
Packaging
All orders are shipped in discreet, unmarked packaging. External packaging does not display product names, descriptions, or any indication of the contents. Packing slips inside the package list the order contents by product name and quantity only.
Undeliverable Packages
Packages that are undeliverable due to reasons including but not limited to incorrect addresses, unclaimed packages, refused delivery, or exceeded hold periods at carrier facilities will be returned to us. Upon receipt of the returned package, we will contact you to arrange re-shipment (subject to additional shipping charges) or issue a refund of the product purchase price minus the original shipping cost.
Questions
For shipping-related questions, contact us at:
Email: support@pepticore.net
Hours: Monday – Friday, 9:00 AM – 5:00 PM MT
Please include your order number in all correspondence.
For complete terms governing purchases, please refer to our Terms of Service.